Loyalty & Engagement

Acquiring new customers is 5 to 25 times more expensive than retaining existing ones. Surely every marketer has heard this before, but what makes people loyal  buyers or even brand ambassadors?

The answer: a strong relationship between you and your customers. Of course there are countless ways to get in touch with them. There are hardly any limits to creativity thanks to today's technology. But the decisive difference is a well thought-out Customer Journey with touchpoints that inspire your customers.

Do you already have a loyalty programme but want to digitise it? Emakina will work with you to implement a loyalty programme that exceeds your customers’ expectations. From conception to technical implementation and go-live, we work side by side with you to find the perfect solution.

• Behavioural research and engagement 
• Workshops 
• Engagement strategy & tactics 
• Design & deployment of single-brand loyalty schemes 
• Design & deployment of coalition loyalty programs 

• Audit of impact of legacy loyalty initiatives 
• E-learning, technology and gamification  
• Data-driven engagement and analytics